Refund and Cancellation Policy

Mapmygenome shall adhere to the policies mentioned below. This shall apply only to Pre-Booking of Covid-19 test.

  • To pre-book Covid-19 test Click here Before initiating a booking the customer has to check with the respective airline whether the RTPCR test/ Rapid PCR test is required.
  • The pre-booked test will be valid for only 30days. The confirmation mail receipt has to be shown at the Mapmygenome counters to avail the test.
  • If the pre-booked test has expired, please contact MMG customer support at to initialize the cancellation & refund process.
  • Refunds for the canceled test will be done in 10-12 working days from the date of cancellation. The customer has to provide all the necessary information requested in the email.
  • Refunds are subject to financing charges as per the below table
Payment through Cancellation Charge Bank Charges * GST Effective rate of charges including GST**
Domestic credit & Debit card 10% 2% 18% 14.16%
International credit/debit card 10% 3% 18% 15.34%
International Net banking 10% 3% 18% 15.34%
Domestic Net banking 10% 2% 18% 14.16%
Wallet & UPI 10% 2% 18% 14.16%

* Subject to change from time to time as per banking regulations.

** Effective rate may change if there is a change in the Bank charges.

  • Refunds will be done as "Back to the source only"(same account). In case the refund fails, we will try alternative methods.
  • Mapmygenome India Limited reserves all the right to reject a refund.
  • Once the test is done, there is no refund of the amount.
  • For canceling the pre-booked test, please contact MMG customer support - email "" or call us at 1800-102-4595